During a student's time at Vita Nova, they will go through a mangers rotation. During this rotation, the student is responsible for all of the front of house operations for that given evening. All these responsibilities can be broken down into 3 major tasks.
The student manager is responsible for a few things prior to service. The first is the seating chart for the evenings service. Then the manger must conduct the pre-service meeting where he or she makes a presentation to the team on a topic of their choosing. Then they take role call and go through the night's plan, explaining the amount of guests etc.
2. Service Observation
The manger must make sure that the evening runs smoothly. In order to make the night a successful one, the manger may need to help out fellow students on the team, respond to any complaints or correct any standards of service that are not being met. Being a manger at Vita Nova really means simply making sure that Vita Nova is held up to its own very high standards.
3. Checking with the guest
Arguably the most important task during the manger shift is checking in with each table. The student manager will visit each table and ensure that the guest had a wonderful dining experience or if they have a suggestion as to what we can do better.
The students of the Hospitality in Business program at the University of Delaware share their experiences at Vita Nova